Refund policy
This website is operated by Romaesthetik, operating under the brand name Fetch & Fable. At Fetch & Fable, we want you to be satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to help resolve the situation.
Returns
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue and arrange an appropriate resolution.
To request a return or replacement, please email our support team with the following information:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Once we review your request, we will provide further instructions if a return or replacement is approved.
Return Authorization
Returns must be authorized by our support team before any item is sent back. Items returned without prior authorization may not be accepted.
Depending on the supplier and product, customers may be required to return the item to the designated return address provided by our support team.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Items that have been used or damaged after delivery
• Items returned without authorization
• Clearance or final sale items (if applicable)
Refunds
If a return or refund request is approved, refunds will be processed to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account after it has been issued.
Order Changes & Cancellations
Orders are processed quickly after being placed. If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee that changes can be made once processing has begun.
Contact Us
If you have any questions about returns or refunds, please contact our support team:
Our team will respond within 24–48 hours.